Refund policy

Returns:-

Our policy lasts 30 days for candle holders, candelabras and gift items followed by 90 days for Cremation Urns. If the return period have gone by since you received your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Disliking an item is not subject for a return. If you still wish to return an item then a 20% re stocking fee will be deducted from your refund.

Shopworn, price marked or overstock items may not be returned.

Please request an RMA number to complete your return. We also require a receipt or proof of purchase

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at enquiry@handicraftsmanufacturers.com.